McLaren continues its efforts to fully restore its operations following last week’s criminal cyber attack. We continue to work with cyber security experts to determine if any patient or employee data was impacted. This is critical to our community and our teams, and it is a priority for us.
Our hospitals and clinics have been largely operational, but we would like to update our patients and community about the status of the limited clinical services that have been impacted. Our focus is on ensuring patients get the care they expect when they need it.
Emergency Services
Emergency departments continue to be operational and open to patients arriving for care. A few locations are on ambulance diversion for certain conditions (meaning emergency teams will transport patients to the next closest facility), and those locations remain in regular communication with their local medical control authorities to ensure efficient coordination between facilities. The Comprehensive Stroke Centers at McLaren Flint and McLaren Macomb, though, are fully operational.
Cancer Care
As of August 12, all radiation therapy units at Karmanos Cancer Institute care facilities across the state are operational – with some sites having started treating patients over the weekend. This includes Gamma Knife Radiosurgery in Farmington Hills and the McLaren Proton Therapy Center in Flint. Patients whose appointments were delayed should expect a call from their care team, who are working diligently to reschedule appointments.
Primary and Specialty Care Clinics
Primary and specialty care offices are largely operational and patients can make appointments, though some continue to experience intermittent issues with their phone systems. Additionally, the McLarenNow virtual care platform is fully operational and can be accessed at mclaren.org/now.
Patient Guidelines
Our team members continue to have limited access to information technology systems so patients may experience longer than usual wait times. Patients are requested to bring the following information to their appointment:
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A list of current medications or empty prescription bottles
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Printed physician orders for imaging studies or treatments
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Printed results of recent lab tests available in the patient portals
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A list of allergies
We remain truly grateful for the tireless effort and dedication displayed by our team members under these demanding circumstances, and we sincerely regret any impact this cyber attack may have had on our patients.