Patient and Visitor Information
At McLaren Caro Region, we recognize that family engagement is a very valuable part of the healing process. Our team wants your visit to be the most comfortable it can be. Whether you're being cared for as a patient, or just visiting a loved one, please refer to the various information regarding visitation hours and guidelines.
If you have any questions during your visit to McLaren Caro Region, please do not hesitate to ask any employee and we will help point you in the right direction.
Visiting Hours and Guidelines
General Visiting Hours
8:30 a.m. – 8:00 p.m.
After 8:00 p.m., please enter through the main entrance of the hospital.
Pediatric Patients
- Parents are allowed at all times.
- Children under age 12 may visit during regular hours but must be accompanied by an adult.
Visiting After Hours
Visitors may enter through the main entrance between 8:00 p.m. and 5:00 a.m. Visitors will be screened by security personnel and approved by the Nursing Unit prior to visiting. Clergy may visit at any time the patient wishes.
Visitor Guidelines
McLaren Caro Region allows family members, friends, or other individuals to be present with the patient for emotional support during their stay. Having family members and friends visit in the hospital is important to the patient’s continuing recovery.
Amenities
McLaren Caro Region provides families the basic amenities listed below and more.
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WiFi
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Gift Shop
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Reflection Room
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Lounges and Waiting Areas
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Hearing Impaired and Interpreter
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TV
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Telephones
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Hourly Rounding
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Mail (Delivery and Forwarding)
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Lost and Found
Cafeteria
Location
The cafeteria is located on the main floor just past the Emergency Department, before the clinic hallway.
Breakfast: 8:45 AM - 10:00 AM
Lunch: 11:45 AM - 1:00 PM
Cafe Hours: 7:00 AM - 1:00 PM
Dinner (For Patients): 5:00 PM
Guest Meals
Guest are welcome to purchase a meal in the cafeteria during open hours.
Patient Room Service
Your diet is very important to your recovery and overall health. Many patients are placed on special diets while hospitalized. If you have questions or concerns about your diet while you are hospitalized, have your nursing staff contact the dietitian. Your breakfast tray will include a menu from which you can order your meals for the next day.
Please mark your menu so it will be ready for pickup. If you require assistance, please notify a member of the nursing staff. If you are on a special diet prescribed by your doctor, you will receive menus tailored to your specific needs. If a family member or friend would like to eat in your room with you, he or she may go to the cafeteria, buy a meal there, and take it back to your room.
Meals are served around the following times:
Breakfast: 7:30 AM
Lunch: 11:30 AM
Dinner: 5:00 PM
Feedback and Recognition
Thank your provider
We think our doctors, nurses and care providers are the best and want to offer you the ability to e-mail a note of thanks. If you would like to thank someone who took care of you and/or a family member or friend, fill out our online form.
Messages received will be shared with the honoree. We may also share your comments within our organization or externally. “Thank Your Doctor, Nurse or Care Provider" is not confidential or secure, so please do not include information you do not want to be viewed by others.
Thank Your Doctor, Nurse, or Care Provider
Daisy Award
DAISY Award recipients personify our commitment to outstanding health care services. These men and women consistently demonstrate a dedication to excellence through clinical expertise, extraordinary service and compassionate patient care. They are recognized as outstanding role models among their fellow nursing professionals.
Click here to learn more on our Daily Award and to fill out the nomination form
Patient Satisfaction
You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (989) 672-5793. If you are not satisfied with the response, you may submit a letter with the following information:
- Complainant’s name, address, and telephone number
- Facility name and location
- Patient name and location
- Nature of complaint
- Date of incident
Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093
Frequent Phone Number Directory
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