Patient and Visitor Information
Thank you for choosing McLaren Central Michigan for your health care needs. Our team wants your visit to be the most comfortable that it can be. Whether you're being cared for as a patient, or just visiting a loved one, please refer to the various information regarding food, visitation hours and guidelines, parking information, and much more. If you have any questions during your visit to McLaren Central Michigan, please do not hesitate to ask any employee and we will help point you in the right direction.
Visits from family and friends can play an important role in patient care. Visiting hours are determined by the severity and type of the patient's illness as well as the patient's needs and wants. Ask a health care team member about any special policies regarding visiting policies.
Visiting Hours and Guidelines
General Visiting Hours
7:00 AM – 8:00 PM
Between the hours of 9:00 PM and 5:00 AM, visitors may enter through the East Entrance. Other hospital entrances are closed during that time.
Family Birthing Center
- General Visitation: 8:30 AM to 8:00 PM (as desired by patient)
- Fathers or birth partners: Any time.
- Quiet time: as desired by patient.
- Patients in labor may have two visitors in attendance which includes the coach/support person. Other arrangements can be made in special circumstances with the Providers approval.
Pediatric Patients
- Parents are able to visit any time.
- General Visitation: 8:30 AM to 8:00 PM (as desired by patient)
- Siblings may visit during regular visitor hours and remain with parents. Minor visitors are not allowed to spend the night.
Critical Care Units (ICU)
- Two visitors are allowed per patient at one time. Additional visitors may be allowed for extenuating circumstances.
- Other limitations may be in place depending upon the patient’s condition. Please check with the nurses on the unit for up-to-date information.
- Visitors are encouraged to check at the Nurses' Station before entering a patient's room. Children under the age of 12 are encouraged not to visit. However, the Critical Care staff will work with the family if there are unusual circumstances. Food and beverages are not permitted.
Karmanos Cancer Institute
- One visitor is permitted for consultations and follow-up appointments per patient. Additional visitors may be allowed for extenuating circumstances.
- One visitor may be allowed to accompany patients in treatment areas at the staff’s discretion.
Visiting After Hours
Between the hours of 9:00 PM and 5:00 AM, visitors may enter through the East Entrance. Other hospital entrances are closed during that time.
Visitor Guidelines
- Quiet Time: 2:00 PM to 4:00 PM (observed on all units)
- COVID-19 Screening: All visitors must self-screen for COVID-19 symptoms.
- Children: Children under age 12 (must be accompanied by an adult)
- Non-Smoking: Smoking and/or the use of any tobacco or product, including electronic cigarettes and marijuana, is not permitted anywhere in the hospital or on hospital grounds.
- Hand Hygiene: Please regularly practice proper hand hygiene upon entering and exiting patient rooms.
- Check In: All visitors must check in at the Patient Information Desk located in the main lobby or at the Emergency Department Check-in.
Amenities
McLaren Central Michigan provides families the basic amenities listed below and more.
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Coffee Bar
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WiFi
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Gift Shop
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Reflection Room
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Lounges and Waiting Areas
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Hearing Impaired and Interpreter
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TV
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Telephones
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Hourly Rounding
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Mail (Delivery and Forwarding)
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Lost and Found
Cafeteria
Location
Visitors are welcome in the Central Grill, located on the first floor. Many food and drink choices are available.
Lunch: 11:00 AM - 1:15 PM
Dinner: 4:00 PM - 6:00 PM
Feedback and Recognition
Thank your provider
We think our doctors, nurses and care providers are the best and want to offer you the ability to e-mail a note of thanks. If you would like to thank someone who took care of you and/or a family member or friend, fill out our online form.
Messages received will be shared with the honoree. We may also share your comments within our organization or externally. “Thank Your Doctor, Nurse or Care Provider" is not confidential or secure, so please do not include information you do not want to be viewed by others.
Thank Your Doctor, Nurse, or Care Provider
Patient Satisfaction
You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (989) 772-6820. If you are not satisfied with the response, you may submit a letter with the following information:
- Complainant’s name, address, and telephone number
- Facility name and location
- Patient name and location
- Nature of complaint
- Date of incident
Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093
Frequent Phone Number Directory
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