Patient and Visitor Information
At McLaren Flint, we recognize that family engagement is a very valuable part of the healing process. Our team wants your visit to be the most comfortable it can be. Whether you're being cared for as a patient, or just visiting a loved one, please refer to the various information regarding visitation hours and guidelines.
Visiting Hours and Guidelines
General Visiting Hours
8:00 a.m. – 8:00 p.m.
Emergency Department
- Each ER patient and admitted patient may have two healthy adults at the bedside at one time.
Critical Care Units (ICU)
- Critical Care areas, which include ICU, CCU, and 2C NICU, are from 8:00 a.m. to noon and 4:00 p.m. to 08:00 p.m.
Surgical and Procedural
- Surgical and Procedural: Two healthy visitors before and after surgery.
- Outpatient Procedures (Including Lab and Imaging): Two healthy visitors.
Behavioral Health Unit (BHU)
- Behavioral health patients may have two Adult Visitors, four times per week (Tues., Thurs., Sat., and Sun 2 p.m. -3 p.m.).
Labor and Delivery
- Labor and Delivery: Two healthy visitors may remain with the laboring mother. Two healthy support people may visit following delivery.
Pediatric Patients
- Pediatric patients may have up to two Parents/Guardians.
Visitor Guidelines
- Visitors are asked to remain home if they have signs/symptoms of COVID or other illnesses.
- All patients in Droplet Precautions for illnesses such as COVID-19, influenza, pertussis, or meningitis, are limited to two visitors per day.
- For your safety, visitors entering droplet precaution rooms must wear a mask while in the room. (The patient is encouraged to wear a mask when visitors are present.)
- Visitors should remain with the patient in their room unless asked otherwise by the clinical team.
- Visitation for patients in Airborne Precautions such as TB or measles will be permitted on a case-by-case basis.
- Children who are visiting will need to be supervised at all times while in the building.
All Visitors who enter will (be):
- Register their name and indicate the patient they are visiting.
- Issued a color-coded visitor badge with the visit date.
- Green bar = Inpatient visitation
- Red bar = ED patients
Amenities
McLaren Flint provides families the basic amenities listed below and more.
- Valet Parking: This service is available to our patients and visitors. Located at the main entrance, it can be accessed Monday through Friday from 6 a.m. to 6 p.m. The cost for this service is $5 per vehicle.
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Coffee Bar
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WiFi
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Gift Shop
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Chapel
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Lounges and Waiting Areas
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Hearing Impaired and Interpreter
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TV
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Telephones
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Hourly Rounding
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Mail (Delivery and Forwarding)
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Lost and Found
Cafeteria
The medical center's cafeteria is located on the ground floor in the north building.
Monday - Friday: 7:00 am - 11:00 am and 2:00 pm - 7:00 pm
Weekends: 7:00 am - 5:00 pm
Vending Machines: Vending machines are available in several patient care waiting rooms as well as in the seating area of the 1st floor cafe.
Feedback and Recognition
Customer satisfaction is a priority at McLaren Flint. If you or your family have concerns or questions about your care, we encourage you to let us know. We encourage you to begin by contacting:
- The direct care nurse on your treatment unit
- The charge nurse on your treatment unit, or the nursing supervisor
- The nurse manager for the floor
If concerns remain unresolved to your satisfaction, please contact:
Patient Experience Department:
810-342-CARE (2273)
[email protected]
Thank your provider
If you or a loved one has ever received care in a hospital, you know how important all staff members are during your stay.
At McLaren Flint, we salute all our staff for their commitment to high-quality patient care, and we invite you to do the same. Please use one of the links below to share a message of thanks to any McLaren Flint staff you feel is deserving of it.
DAISY Award Nomination Form
Rose Award Nomination Form
Patient Satisfaction
You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (810) 342-CARE (2273). If you are not satisfied with the response, you may submit a letter with the following information:
- Complainant’s name, address, and telephone number
- Facility name and location
- Patient name and location
- Nature of complaint
- Date of incident
Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093
Frequent Phone Number Directory
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