Talk To Us
At McLaren Oakland, your care and satisfaction are our main concerns. If you or your family have concerns or questions about your care, we encourage you to let us know as soon as possible.
Begin by contacting:
- The direct care nurse on your treatment unit
- The charge nurse on your treatment unit, or the nursing supervisor
- The nurse manager for the floor
If your concerns remain unresolved, please contact Patient Experience at (248) 338-5842. Our goal is to provide exceptional, high-quality compassionate health care to every patient, every time.
Thank Our Staff
Would you like to recognize a staff member for the care you received during your visit with us?
McLaren Oakland offers two opportunities to recognize individuals who have made a difference in their stay: The DAISY Award for Extraordinary Nurses and the Starfish Award for Health Care Providers to offer thankful guests an opportunity to recognize individuals or departments who have made a difference in their stay. Please contact your direct care nurse or charge nurse on your treatment unit for a nomination form.
Patient Complaints
McLaren Oakland is open to feedback about care providers, employees, and the facility. We encourage our patients and visitors to bring forward any concerns / issues by contacting our patient advocate using the following avenues:
Patient Experience Office
Telephone: (248) 338-5842
Mail
McLaren Oakland
Patient Experience
50 N. Perry Street
Pontiac MI, 48342
Website
McLaren Oakland Contact Us Form
Recipients Rights Office
Telephone: (248) 338-5507